Return Policy
1. Return Window We offer a 7-day return window. You have 7 days from the date of delivery to request a return for your order.
2. Condition of Returned Items To be eligible for a return, your item must be in the exact same condition that you received it.
Items must be unopened, unused, and untested.
All original packaging, boxes, and protective seals must be completely intact.
You must provide the original invoice or proof of purchase.
3. Non-Returnable Items For hygiene and quality control reasons, we cannot accept returns on:
Products that have been opened, unsealed, or sprayed/used.
Items purchased during promotional sales, flash sales, or clearance events.
Custom orders or personalized items.
4. How to Initiate a Return To start a return, please follow these steps:
Email our customer support team at [Insert Email Address] with your Order ID and reason for return.
Wait for our team to review and approve your request.
Once approved, we will provide you with the return shipping address and further instructions. Please note: Items sent back to us without first requesting a return will not be accepted.
5. Return Shipping Costs Customers are responsible for covering the shipping costs for returning items. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping costs are non-refundable.
6. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Email us at [Insert Email Address] with your Order ID and clear photos or an unboxing video of the damaged product. We will arrange a replacement or resolve the issue immediately at no extra shipping cost to you.
7. Exchanges We only replace items if they are defective or damaged. If you wish to exchange a product for a different one, you will need to return the original unopened item (following the rules above) and place a new order on our website.