RETURN, REFUND AND CANCELLATION POLICY

At Adoredair, we are committed to delivering not just exceptional fragrances, but also a seamless and reliable shopping experience. Please review our policies below for complete clarity.

1. Shipping Policy

  • All orders are carefully processed within 2–3 business days.

  • Delivery timelines may vary depending on your location and our courier partners.

  • Once your order has been dispatched, you will receive tracking details to monitor its journey to your doorstep.

2. Return Policy

  • We accept returns within 30 days of delivery.

     

  • Products must be unused, unopened, and in their original condition and packaging.

     

  • Returns are only applicable for damaged, or incorrectly delivered items.

     

  • An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.

     

3. Refund Policy

  • Approved refunds are processed within 7–10 business days.

  • Refunds will be issued to the original mode of payment only.

  • Please note, shipping charges are non-refundable.

4. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement.

  • Once an order has been shipped, cancellations will not be accepted.

5. Contact for Returns & Cancellations

  • For assistance with returns, refunds, or cancellations, kindly reach out to our support team at support@adoredair.com with your order number and issue details. Our team will be happy to guide you through the process.